Privacy Policy

1. Introduction

meridiaoes is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury car rental services in Singapore.

This policy applies to personal data collected through our website, phone communications, email correspondence, and in-person interactions. By using our services, you consent to the data practices described in this policy.

2. Data Controller

The data controller responsible for your personal data is:

meridiaoes

12 Marina Boulevard, #25-01

Singapore 018982

Email: [email protected]

Phone: +65 6912 4738

3. Personal Data We Collect

We collect personal data that you provide directly to us when using our services:

• Contact Information: Name, email address, phone number, mailing address
• Identification Data: Driver's license details, passport information (for international visitors)
• Payment Information: Credit card details, billing address (processed through secure payment providers)
• Rental Details: Vehicle preferences, rental dates, pickup and delivery locations
• Communication Records: Correspondence with our team, service feedback, special requests
• Technical Data: IP address, browser type, device information (when using our website)

4. How We Collect Data

We collect personal data through the following methods:

• Direct Interactions: When you complete our contact form, make a reservation, communicate with our team, or provide feedback
• Automated Technologies: Through cookies and similar technologies when you visit our website
• Third Parties: From payment processors when you complete transactions, or from third-party booking platforms if you use them to reserve our services

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under Singapore's Personal Data Protection Act (PDPA):

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract Performance: Processing is necessary to fulfill our rental agreement with you
• Legal Obligations: Processing is required to comply with Singapore legal requirements, such as record-keeping for tax purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services or fraud prevention

6. How We Use Your Data

We use your personal data for the following purposes:

• Processing and managing your car rental reservations
• Communicating with you about your rental, including confirmations, updates, and support
• Coordinating vehicle delivery, collection, and logistics
• Processing payments and managing billing
• Maintaining records for legal and regulatory compliance
• Responding to your inquiries and providing customer support
• Improving our services based on your feedback and usage patterns
• Sending service-related communications and important updates
• With your consent, sending marketing communications about our services

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Vehicle maintenance facilities, insurance providers, payment processors who help us deliver our services
• Business Partners: Restaurants, hotels, and venues we partner with to provide coordinated services (only when you use services involving these partnerships)
• Legal Authorities: Government agencies, regulatory bodies, or law enforcement when required by Singapore law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, and other professional advisors when necessary for business operations

We do not sell your personal data to third parties. All third parties we work with are required to maintain appropriate data protection standards.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Rental Records: 7 years from the date of rental (for tax and legal compliance purposes)
• Payment Information: Duration required by payment processors and financial regulations
• Marketing Consent: Until you withdraw consent or 2 years of inactivity, whichever comes first
• Communication Records: 3 years from last interaction

After the retention period expires, we securely delete or anonymize your personal data.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers with restricted access controls
• Regular security assessments and updates
• Staff training on data protection requirements
• Secure disposal procedures for physical and electronic data

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain security standards aligned with industry best practices.

10. Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw consent for processing activities that are based on your consent
• Right to Data Portability: Request transfer of your data to another service provider in certain circumstances
• Right to Object: Object to processing of your personal data for direct marketing purposes

To exercise any of these rights, please contact us at [email protected] or +65 6912 4738. We will respond to your request within 30 days.

11. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

12. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we need to transfer data outside Singapore for service provision purposes, we ensure appropriate safeguards are in place to protect your data in accordance with Singapore's PDPA requirements.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. All renters must be at least 25 years old with a valid driver's license.

14. Third-Party Links

Our website may contain links to third-party websites, such as partner venues or payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

meridiaoes

12 Marina Boulevard, #25-01

Singapore 018982

Email: [email protected]

Phone: +65 6912 4738

We aim to respond to all inquiries within 5 business days.

17. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with:

Personal Data Protection Commission (PDPC)

10 Pasir Panjang Road, #03-01 Mapletree Business City

Singapore 117438

Website: www.pdpc.gov.sg